:root{--color-primary: #00aeef;--color-primary-strong: #0073a8;--color-primary-hover: #0098d4;--color-on-primary: #06283a;--color-primary-container: #d7f2fd;--color-on-primary-container: #075472;--color-secondary: #41557a;--color-on-secondary: #ffffff;--color-secondary-container: #eaf0f9;--color-on-secondary-container: #2a3a57;--color-surface: #ffffff;--color-surface-container-lowest: #ffffff;--color-surface-container-low: #f8fbff;--color-surface-container: #f2f6fd;--color-surface-container-high: #eaf1fb;--color-on-surface: #0d1117;--color-on-surface-variant: #56657f;--color-table-header: #f5f8ff;--color-on-table-header: #324664;--color-surface-expanded: #f4f8ff;--color-outline: #ccd8e8;--color-outline-strong: #a4b9d8;--color-outline-variant: #e4eaf3;--color-success: #3a8214;--color-on-success: #ffffff;--color-success-container: #eef8e1;--color-on-success-container: #2f6a12;--color-success-outline: #b4dd86;--color-success-bright: #7ed026;--color-warning: #ab6b0c;--color-on-warning: #ffffff;--color-warning-container: #fff8ea;--color-on-warning-container: #7f5404;--color-warning-outline: #e5cb96;--color-danger: #ca2c2c;--color-on-danger: #ffffff;--color-danger-container: #fff1f1;--color-on-danger-container: #8e1f1f;--color-danger-outline: #efb1b1;--color-info: #0079be;--color-on-info: #ffffff;--color-info-container: #e2f4fc;--color-on-info-container: #075472;--color-info-outline: #a9d9f1;--color-focus-ring: #0091cf;--color-focus-ring-soft: rgba(0, 174, 239, .3);--bg: #eef2f8;--bg-accent: radial-gradient(1100px 560px at 14% -12%, #f5f8ff 0%, transparent 60%), radial-gradient(900px 520px at 100% 0%, #eef3fb 0%, transparent 55%), linear-gradient(180deg, #eef2f8 0%, #e8edf6 100%);--surface: var(--color-surface);--surface-alt: var(--color-surface-container);--surface-soft: var(--color-surface-container-low);--border: var(--color-outline-variant);--border-strong: var(--color-outline);--text: var(--color-on-surface);--muted: var(--color-on-surface-variant);--sidebar: #0d1930;--sidebar-hover: #18294b;--sidebar-active: #214680;--focus: var(--color-focus-ring);--accent: var(--color-primary);--accent-strong: var(--color-primary-strong);--answered: var(--color-success);--missed: var(--color-danger);--transferred: #7b30b8;--outbound: var(--color-info);--pending: var(--color-warning);--missing: #455a64;--space-1: 8px;--space-2: 12px;--space-3: 16px;--space-4: 24px;--space-5: 32px;--space-6: 40px;--radius-xs: 8px;--radius-sm: 12px;--radius: 16px;--radius-lg: 20px;--shadow-xs: 0 1px 1px rgba(15, 32, 57, .04);--shadow-soft: 0 1px 2px rgba(15, 32, 57, .05), 0 1px 3px rgba(15, 32, 57, .04);--shadow: 0 1px 2px rgba(15, 32, 57, .04), 0 8px 20px -6px rgba(15, 32, 57, .1);--shadow-raised: 0 1px 2px rgba(15, 32, 57, .05), 0 12px 26px -8px rgba(15, 32, 57, .14);--shadow-hover: 0 2px 4px rgba(15, 32, 57, .05), 0 18px 36px -10px rgba(15, 32, 57, .18);--text-subtle: #66748d;--state-success-bg: var(--color-success-container);--state-success-border: var(--color-success-outline);--state-warning-bg: var(--color-warning-container);--state-warning-border: var(--color-warning-outline);--state-danger-bg: var(--color-danger-container);--state-danger-border: var(--color-danger-outline);--state-info-bg: var(--color-info-container);--state-info-border: var(--color-info-outline);--space-compact: 6px;--font-family-sans: "Inter", "Segoe UI", Roboto, Arial, sans-serif;--font-family-mono: "SF Mono", Menlo, Consolas, ui-monospace, monospace;--font-size-xs: 11px;--font-size-sm: 13px;--font-size-md: 15px;--font-size-lg: 17px;--font-size-xl: 20px;--font-size-2xl: 28px;--font-size-3xl: 34px;--line-height-tight: 1.2;--line-height-normal: 1.45;--line-height-relaxed: 1.6;--font-weight-regular: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--font-weight-bold: 700;--letter-spacing-label: .05em;--letter-spacing-title: -.015em;--font-size: var(--font-size-md);--title-1: clamp(1.55rem, 2.1vw, 2.05rem);--title-2: 1.15rem;--title-3: 1rem}*{box-sizing:border-box}body{margin:0;font-family:var(--font-family-sans);font-size:var(--font-size-md);line-height:var(--line-height-normal);background:var(--bg-accent);color:var(--text)}.top-alert{background:#ffe9b3;border-bottom:1px solid #efcc63;padding:var(--space-2) var(--space-3);font-weight:700}.layout{display:grid;grid-template-columns:272px minmax(0,1fr);gap:var(--space-3);max-width:1700px;margin:0 auto;padding:var(--space-3)}.ops-sidebar{background:linear-gradient(165deg,#0c172d,#112141 60%,#15294d);color:#cddcf6;border-radius:var(--radius-lg);border:1px solid rgba(151,182,236,.22);box-shadow:var(--shadow);padding:var(--space-3);position:sticky;top:12px;height:fit-content}.brand{display:flex;gap:var(--space-2);align-items:center;margin-bottom:var(--space-4);padding-bottom:var(--space-3);border-bottom:1px solid 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10px;background:var(--color-surface);margin-bottom:0}.timeline-empty{color:var(--text-subtle);font-style:italic}.participant-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.participant-group{border:1px solid var(--border);border-radius:10px;padding:8px;background:var(--color-surface)}.participant-list{list-style:none;padding:0;margin:0;display:grid;gap:6px}.participant-list li{margin:0;display:flex;flex-wrap:wrap;align-items:center;gap:6px}.participant-meta{color:var(--text-subtle);font-size:12px}.entity-list{list-style:none;padding:0;margin:0;display:grid;gap:8px}.entity-item{border:1px solid var(--border);border-radius:10px;padding:10px;background:var(--color-surface)}.entity-empty{color:var(--muted)}.inline-form{display:grid;gap:8px;margin-top:10px}.two-col-form{grid-template-columns:repeat(2,minmax(0,1fr))}.form-actions{display:flex;gap:8px;flex-wrap:wrap}.inline-form input,.inline-form textarea,.inline-form select,.admin-form input,.admin-form select{width:100%}.inline-form .form-actions,.admin-form .form-actions{grid-column:1 / -1}.technical-card{opacity:.85}.ops-action{display:flex;align-items:center;justify-content:flex-end}@media(max-width:1366px){.ops-list-head,.ops-row{grid-template-columns:1.1fr 1fr 1fr 1fr auto}}@media(max-width:1080px){.participant-grid,.two-col-form{grid-template-columns:1fr}}.executive-kpi-grid .kpi-card{min-height:130px}.dashboard-overview-grid{display:grid;grid-template-columns:1fr;gap:var(--space-3)}.dashboard-section{margin-top:0}.dashboard-agent-table{min-width:560px}.focus-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.focus-card{background:var(--surface-soft)}.focus-card.danger{border-left:4px solid var(--missed)}.focus-card.warning{border-left:4px solid var(--pending)}.focus-card.neutral{border-left:4px solid var(--outbound)}.focus-value{font-size:1.8rem;font-weight:700;margin:6px 0}@media(max-width:1366px){.dashboard-overview-grid{grid-template-columns:1fr}.focus-grid{grid-template-columns:1fr 1fr}}@media(max-width:760px){.focus-grid{grid-template-columns:1fr}}.dashboard-header{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--space-3);flex-wrap:wrap}.dashboard-header-actions{display:flex;align-items:center;gap:var(--space-1);flex-wrap:wrap}.health-pill{cursor:pointer;border:1px solid var(--border-strong);font:inherit}.updating-pill{font-size:var(--font-size-xs);color:var(--muted);padding:4px 10px;border-radius:999px;background:var(--surface-soft);border:1px solid var(--border)}.dashboard-period{display:flex;flex-wrap:wrap;gap:var(--space-1);margin:var(--space-2) 0 var(--space-3)}.period-btn{background:var(--surface);color:var(--text);border:1px solid var(--border-strong);border-radius:999px;padding:7px 14px;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;transition:background .15s ease,color .15s 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